Refund Policy

Last updated: July 30, 2026

This Refund Policy explains how LaunchDesk, operated by Highpoint Growth, handles cancellations and refund requests for subscription services.

The short version: You can cancel any time. No refunds are issued for the current billing period. Your access continues until the end of the period you've already paid for.

1. Subscription Cancellations

You may cancel your LaunchDesk subscription at any time through your account Settings page. When you cancel:

Your subscription will not renew at the next billing date
You retain full access to the Service until the end of your current billing period
No further charges will be made after the cancellation date
You will not receive a refund for any unused portion of the current billing period

2. No Refunds on Current Period

LaunchDesk does not issue refunds or credits for partial subscription periods. This applies to all plans — Starter, Pro, and Agency. Once a billing period has started, that period's payment is non-refundable.

3. Exceptions

We may issue refunds or credits at our sole discretion in the following circumstances:

Duplicate charges caused by a billing error on our part
Charges made after a confirmed cancellation was processed
Extended service outages (greater than 24 consecutive hours) that we caused

To request an exception, contact us at highpointgrowth@gmail.com within 7 days of the charge in question.

4. Free Trial

If LaunchDesk offers a free trial period, no charge will be made until the trial ends. You may cancel during the trial period without any charge. After the trial period ends, your payment method will be charged for the selected plan.

5. Plan Downgrades

If you downgrade to a lower plan, the change takes effect at the start of your next billing period. You will not receive a refund for the difference between your current plan and the lower plan for the current billing period.

6. Account Termination by LaunchDesk

If we terminate your account due to a violation of our Terms of Service, you are not entitled to a refund for any unused portion of your subscription. If we terminate your account for reasons other than a Terms violation, we will provide a prorated refund for the unused portion of your current billing period.

7. Data After Cancellation

After your subscription ends:

You will lose access to the Service and all its features
Your data (leads, agents, proposals, call logs) will be retained for 30 days
You may request a data export within those 30 days by emailing us
After 30 days, your data will be permanently deleted

8. Contact

For billing questions or refund requests, contact us at: highpointgrowth@gmail.com

We aim to respond to all billing inquiries within 2 business days.